Refund policy

Returns & Exchanges 💕

Refunds are not available for units delivered in their correct advertised condition. All sales are non-refundable including once the hair has been installed, handled, cut, or altered. Exchanges are handled on a strict case by case basis and only granted for fulfilment errors. You must report the discrepancy within 48 hours of receiving your order. The unit must be returned exactly as it arrived - unworn & with all packaging intact.

Inspection & Quality 🫧

Please inspect your unit immediately upon delivery. Any issues must be reported via DM or email at chansluxe.uk@outlook.com within 48 hours of receiving your order. For hygiene reasons, we do not accept returns, exchanges, or fixes on used units. Every order is meticulously inspected, recorded and documented prior to shipping. This internal record allows us to verify the pristine condition of your order and protect against fraudulent claims.